My Customer Account
Find quick answers to your questions below...
What is the status of my company's disaster program?
How do I change quantities or cancel an item in my order?
How do I track my order?
When will my disaster program be finished?
An item is missing from my disaster documents.
When will the emergency card be shipped?
Why does the emergency card have an expiration date?
How do I create an account?
How do I edit my account information?
How much is the shipping for the emergency card?
I forgot my password.
How do I return my product?
I chose incorrect options for my disaster program.
What is your return policy?
When will my emergency card ship?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
How do I contact you?
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